When an incident hits, chaos often reigns. Figuring out how complex it REALLY is can feel like navigating a maze. While many factors contribute to incident complexity, it's crucial to identify those that *don't* significantly impact it.
Think about it: the *time of day* an incident occurs might affect response speed, but it doesn't intrinsically change the complexity of the technical issue itself. Similarly, the *seniority of the person reporting* the incident shouldn't dictate its difficulty. A simple issue reported by a CEO is still a simple issue.
Factors like the *number of affected systems*, the *severity of the impact*, the *novelty of the issue*, and the *skillset required for resolution* are the real complexity drivers. Focusing on these elements allows for more efficient resource allocation and faster resolution. Don't be fooled by irrelevant details; stick to the core technical challenges!
